the KNOW-HOW

to integrate chemicals, equipment, and people into your individual facility

& train your staff to do it the right way

Pike Systems | Tomorrows Solutions Today!
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Training Programs

Healthcare facilities across the country are searching for ways to improve patient satisfaction, increase efficiencies, and control costs. Healthcare reform and other market pressures continue to dictate and control profitability levels in the healthcare industry. At the same time as budgets are being reduced, cleaner, infection-free environments are being demanded.

Prepare to face the challenge of infection prevention head-on by working from the ground up. Pike Systems creates tailored training solutions that meet the specific needs of your organization. Training is offered for all levels of the organization from new housekeepers to hospital administrators.

Training is an investment in the organizations most valuable resource, its people. Maximize your return on this investment by sending your staff to a Pike Systems training program.


Why Train?

To get the maximum risk management benefit, housekeepers need to understand that each day they’re going into battle and that their role is critically important and necessary. They are performing tasks that “break the chain” of infection and could impact whether or not a patient contracts an HAI during their stay.

There is a strong link between HAI’s (Healthcare Acquired Infections) and surface disinfection. For this reason, healthcare facilities are placing increased emphasis on proper disinfection. Quality Control efforts have become more sophisticated and more consistent which takes the accountability of the housekeeping department to a whole new level. Instead of wondering if an area was properly disinfected, hospital personnel can test surfaces to verify cleaning compliance. This link has elevated the professionalism of the housekeeper while at the same time forcing them to become more sophisticated. Visual inspection of cleaning compliance is no longer good enough. Housekeeping departments are facing added pressures to perform!

The lack of formal training coupled with high turnover rates, puts the housekeeping department at a disadvantage from day one. In order to better control HAI’s, we need to train and certify housekeepers on key cleaning processes like patient room cleaning and restroom cleaning. Think of it as an insurance policy where the premium goes down with each added training opportunity. Except in this instance, the premium is actually a reduction in HAI’s.

Our Patient Room Cleaning 101 program focuses on the proper disinfection of “High-Touch” areas in healthcare and mirrors the recommendations set-forth by the CDC. To download a full list of the High-Touch areas that require special attention, click here.

As part of Patient Room Cleaning 101, participants are assessed on their mastery of occupied and discharge room cleaning. Participants are actually observed following the proper cleaning procedures and timed to ensure that they are efficient and effective. When they return back to you, you can send them into battle with a high level of confidence that they will return victorious in the battle against C.Diff, VRE, MRSA, and other HAI’s.


Training: Frequently Asked Questions

Who conducts your training sessions and what qualifications do they have?

Our instructors are industry veterans with over 35 years of combined healthcare cleaning experience. In addition to being members of APIC, ISSA, and Triple-S, our instructors function as liaisons between you and the manufacturer screening new chemicals, tools, and equipment as they are made available. Our processes, procedures, and recommendations are based on industry best practices. With the wealth of information available, it is time consuming and confusing to sort through everything – Pike Systems does this for you.

Can you develop a training program specifically for my facility?

Yes – we are able to develop a program specifically for your facility at our training center or at your location. Please give us a call to discuss further.

In addition, we can customize any of our sessions to mirror the products, tools, and procedures used in your facility. For example, for Patient Room Cleaning 101, we can train to your procedures using your tools and your products. In order to do this, we require a minimum of 15 attendees and a maximum of 20.

What is Pike Systems’ Cancellation Policy?

If you need to cancel your registration, you must inform Pike Systems at least 10 business days prior to the start of the session to receive a refund. No refunds will be provided if you cancel within 10 days of a scheduled class

If you are unable to attend, registrations are transferable to other members within your organization. Please call us to transfer your registration to another attendee.

Pike Systems reserves the right to cancel or reschedule any programs one week prior to the scheduled date. Registered participants will be informed of any changes and if needed, full refunds will be provided.

How do I pay for the programs?

Pike Systems offers a number of different payment options. If you’d like to pay by check, please submit payment with the registration form enclosed. To pay by credit card (Visa/Mastercard), please include the information on the registration form or call our office to process payment. Purchase orders will also be accepted in which case your organization will be billed directly upon receipt of the registration form. Your enrollment is only guaranteed upon receipt of payment. We do not accept payment on the day of the event. All payments must be received two week prior to the event unless otherwise authorized.

What if the session I want to take is full or close – is there a waitlist?

Yes, we would be happy to put you on a waitlist if you’d like. In order to do so, we require payment up front (refundable). We will contact you prior to the session if a spot opens up.

If requested, will you provide sessions prior to the opening of your training center in 2013?

Yes, upon request, we would be more than happy to offer a training session of your choice prior to the opening of our training center. Please give us a call to discuss.

Do you offer any consulting services?

Yes, we offer an array of consulting services ranging from workloading to balancing routes, to mechanization, to general needs assessments. Please give Pike Systems a call to discuss your unique needs.


Patient Room Cleaning 101: Frequently Asked Questions

What patient room cleaning procedures do you use for occupied and terminal cleaning?

Our procedures are based on the best practices for patient room cleaning developed by APIC, AORN, and the CDC. Our processes include hospital-grade disinfectants, microfiber mops and wipers, and quality control monitoring devices. We focus on proper surface disinfection of the CDC’s “High-Touch” points in a patient room. Please contact us directly for a copy of our patient room cleaning processes.

How to do you test for proficiency upon completion of the program?

Our Patient Room Cleaning 101 program includes a two part assessment. Part One is a written exam that includes both multiple choice and short answer questions. It is administered at the end of the program and is NOT an open book exam. Part Two is performance testing. During this portion of the assessment, our trainers observe both the terminal and occupied room cleaning processes and grade the participant on a number of variables including proper disinfection of high touch points, the order of the steps in the cleaning process, the time taken to complete each room, and the results from a quality control check using an Ultraviolet Marker. The assessment is graded. Assessment grades as well as benchmarking will be forwarded to the department manager within two weeks following the end of the session. We take our certifications very seriously and we do not feel that attendance equals certification. If an attendee does not score 80% or higher on both assessments, the attendee will not be awarded with a certificate of completion or certification for Patient Room Cleaning 101.

Why do you provide benchmarking data along with the breakdown of my staff’s assessment scores?

We want you to be able to see, based on a number of variables, where your staff falls in terms of the average participants’ assessment results. In addition, we use this as an opportunity to make recommendations as to how scores could be improved in the future and how you can support your staff’s professional development.

Can you accommodate attendees who do not speak English?

Yes, as an option to you, you can send a translator with the attendee(s). There is a reduced rate for the translator that covers our food and beverage costs. In general, and given the hands-on nature of the course, we do our best to provide visual cues and hands-on experiences that bridge the language barriers during our session.

Training Downloads

Bridging The Gap Literature

Bridging The Gap Healthcare Training Literature

Restroom Cleaning 101

Restroom Cleaning 101

Quality Control for Infection Prevention

Quality Control for Infection Prevention

Closets and Equipment

Closets and Equipment Workbook

Patient Room Cleaning

Patient Room Cleaning Workbook

2013 Training Schedule

Operating Room Cleaning Workbook


The Realities of Healthcare Cleaning

  • Controlling HAI’s is an ongoing challenge. C.Diff has doubled over the last decade
  • Surface disinfection is 2nd only to proper handwashing in terms of preventing HAI’s
  • Hospital funding is based on HCAHPS
  • Heavy reliance on GPO’s equals less after sale support from vendors
  • Vendor training that is provided is typically a onetime session with heavy emphasis on a particular product or piece of equipment
  • Outside training opportunities have not been available to housekeepers (only supervisors and above)
  • Cleaning is still a required step even if UV Lights or Hydrogen Peroxide Vapor are used
  • EVS Managers worry that products and tools are not being used correctly to obtain desired results
  • Turnover is high amongst housekeepers averaging 10% per month and 20% annually
  • New housekeepers typically have no cleaning experience
  • Little on-the-job training is provided to housekeepers – new or seasoned


Infection Prevention: Pike Systems Can Help!

Pike Systems works with healthcare facilities to systematically reduce and control HAI’s through uniform cleaning procedures, a well-trained professional staff, and a documented routine housekeeping training curriculum.

A solid infection control plan is the ammunition you need to drive patients to your hospital and away from a competitor’s. Pike Systems specializes in the integration and implementation of a total Infection Control Program that integrates products, tools, and training into a cohesive program. Many healthcare facilities purchase cleaning supplies and equipment through their GPO and receive little after sale support from vendors. As a result, training typically falls on the environmental services department whose resources are already strained leaving new hires and existing staff with little or no formal training.

Environmental Services is the last line of defense on the road to infection prevention. In order for the housekeeping department to effectively do their part in controlling the spread of HAI’s, each housekeeper must be trained on cleaning procedures and the processes must be followed. Adaptations to procedures by housekeepers open the hospital and the department up to scrutiny and jeopardize patient health.

An educational intervention is key in transforming the Environmental Services Department into cleaning professionals tasked with controlling the spread of infection. An educational intervention builds their knowledge base from the ground up beginning with their role in infection prevention.

Housekeepers need to be prepared to go into combat each day. Some days they’re fighting MRSA, some days it’s C.Diff. Either way, they need the knowledge, tools, and support to be successful. You would never see a school district with no grading rubric or a transportation department without planned routes or schedules or a teaching staff that was never trained or certified. Why then, would we send a housekeeper who hasn’t been trained, into a patient room to perform the most important processes in the hospital: patient room disinfection.

Have a Question?

Call Us At 630.896.6373

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